1993Saturn
Well-Known Member
- Joined
- November 21, 2008
- Messages
- 160
- Reaction score
- 8
- City, State
- Redmond, OR
- Year, Model & Trim Level
- 94 4x4
93, 99 Bauer 4x4
I got 2 new heads for my 94 for $460, from Clearwater Cylinder Head Inc, because there are several mentions on this site of being good heads. They were "Item #FOR237ZNC for Explorer, Ranger 97-01 OHV V/6 HSC Chamber "New Only" 8X Cast #97TM." (Why is the year range off?) These are the early version which is supposed to be a better head to use. These are new, not rebuilds and they cost less. They were a correct press fit over the dowel pins, with the bolts walking it home.
Unfortunately, they didn't send them out the same day as promised. It was 2 days before they sent them. Then, they sent me the wrong gasket set DNJ HGS421, which is for the Bronco/Ranger 86-92 2.9L V6 which has a smaller cylinder diameter and some of the coolant channels not fully covered. As such, it forced me to get a Fel-Pro set here for double the price, because I needed to finish the job now, not later.
I spoke to Bob at Clearwater and told him the gasket set was wrong. He argued with me that this is the set they always send out with those heads and it wasn't wrong. I offered to send pictures to prove the head gaskets were wrong and he said no, he didn't need to see the pictures because he was right. He wanted me to send the set back with a return UPS label included with the heads. I told him he needed to email me one because there wasn't a UPS RS label to return my cores. He insisted twice that they were with the invoice on the sent heads package when I said they were not. He then looked at his record and said they were new heads and no core required thus no labels were sent. He didn't apologize. He would not do an advanced RMA to send back the gasket set. An advanced RMA is where after the shipment is scanned in by UPS here, he would send see it on his end and then he would refund. He wouldn't do that. Instead, he will send refund after he receives the gasket set package. So now I have to wait 3-4 days for the refund.
So, if there is any problem with your order, Have fun.
Unfortunately, they didn't send them out the same day as promised. It was 2 days before they sent them. Then, they sent me the wrong gasket set DNJ HGS421, which is for the Bronco/Ranger 86-92 2.9L V6 which has a smaller cylinder diameter and some of the coolant channels not fully covered. As such, it forced me to get a Fel-Pro set here for double the price, because I needed to finish the job now, not later.
I spoke to Bob at Clearwater and told him the gasket set was wrong. He argued with me that this is the set they always send out with those heads and it wasn't wrong. I offered to send pictures to prove the head gaskets were wrong and he said no, he didn't need to see the pictures because he was right. He wanted me to send the set back with a return UPS label included with the heads. I told him he needed to email me one because there wasn't a UPS RS label to return my cores. He insisted twice that they were with the invoice on the sent heads package when I said they were not. He then looked at his record and said they were new heads and no core required thus no labels were sent. He didn't apologize. He would not do an advanced RMA to send back the gasket set. An advanced RMA is where after the shipment is scanned in by UPS here, he would send see it on his end and then he would refund. He wouldn't do that. Instead, he will send refund after he receives the gasket set package. So now I have to wait 3-4 days for the refund.
So, if there is any problem with your order, Have fun.