vfral1
Well-Known Member
- Joined
- February 8, 2011
- Messages
- 261
- Reaction score
- 0
- City, State
- Cumming, GA
- Year, Model & Trim Level
- '11 LTD Golden Bronze
...3rd "black screen of death" occurred today.
Driving along, talking on the phone, had not touched the screen in several minutes, everything working fine, then the "Ford blue oval" pops up on the screen, then black.
A few minutes later the "Sync scheduled maintenance" pops up, system reboots, everything comes back EXCEPT NAV.
"Nav system fault, see touchscreen" is the message.
SO, since the phone is working, I call the FORD customer service and navigate to MFT/sync issues. After a 10 minute hold, I get a tech on the line. I explain the problem and ask if he has a solution. He tells me to pull over and pull fuse 29.
That might work for me, but would never be acceptable to my wife. They have got to get the message that this is not an acceptable procedure to get their system to back to functionality.
Why is Ford so silent about software upgrade? Admit something is wrong and commit to fixing it. I would be a lot more content if I knew for sure they were going to stand by their product.
Driving along, talking on the phone, had not touched the screen in several minutes, everything working fine, then the "Ford blue oval" pops up on the screen, then black.
A few minutes later the "Sync scheduled maintenance" pops up, system reboots, everything comes back EXCEPT NAV.
"Nav system fault, see touchscreen" is the message.
SO, since the phone is working, I call the FORD customer service and navigate to MFT/sync issues. After a 10 minute hold, I get a tech on the line. I explain the problem and ask if he has a solution. He tells me to pull over and pull fuse 29.
That might work for me, but would never be acceptable to my wife. They have got to get the message that this is not an acceptable procedure to get their system to back to functionality.
Why is Ford so silent about software upgrade? Admit something is wrong and commit to fixing it. I would be a lot more content if I knew for sure they were going to stand by their product.