Hey Rebecca
So I brought my Explorer into the dealership & they looked at the tracking issue again. They were pretty honest with me which I appreciated. the bottom line is Ford knows this is an outstanding issue & they literally have no clue how to fix it. (which seems ridiculous to me)
The official response from Ford is to put the original tires & rims & TPMS back on. Which is, I can't even think of a word to use that my mother wouldn't wash my mouth out with soap for saying) let's settle on UNBELIEVABLE.
I purchased the snows, rims & TPMS from FORD - someone might say the dealer isn't Ford & the products are aftermarket but that's hogwash. They are saying the "aftermarket" TPMS cause a frequency issue that interacts with the GPS negatively.
Other suggestions from the Motor Company were to put the winter tires on the factory RIMS every season then change them back out the next season. - Yeah, that would costs an extra couple hundred dollars a year.
OR another suggestion is to buy factory rims & TPMS (I THOUGHT I did) that match the summers - which would be ridiculously expensive as well.
I'm assuming you understand my frustration here.
1. Zero actual acknowledgement from Ford of the issue officially - every person putting snows with tpms should get a letter identifying the issue so we can make an educated decision BEFORE we spend $1000 on winter tires.
2. As consumers we spend thousands of dollars for a tech package in our car that FORD knows 100% won't work they way it is designed & they don't say anything about this.
3. Where is the compensation for my time & costs associated with returning our vehicle 4 times into the dealership without anyone actually advising us on the issue. The dealership (which I don't believe is at fault whatsoever did their best to uncover however it seems to me Ford is hiding behind this.).
I've purchased 13 vehicles in my lifetime & 12 of them have been Ford's. I think that qualifies as a loyal consumer. Probably too loyal now that I think about it.
The fact I have to use my mobile phone gps & incur additional data costs because my very expensive in system can't get me to where I'm going in many scenarios seems out of line.
Other manufacturers set the vehicle up with 8-9 different frequencies for the tpms (4 summers, 4 winters & a spare) seems like a logical thing to do. It can't be that tough to have the system recognize the frequencies.
I guess Ford Just doesn't care that 10's of thousands of customers are having a negative brand experience.
Hi Raafter68,
Your dealer can re-calibrate your GPS. I suggest giving them a ring to setup an appointment.
Rebecca