modswap
Well-Known Member
- Joined
- April 22, 2002
- Messages
- 118
- Reaction score
- 0
- City, State
- Salem, VA
- Year, Model & Trim Level
- '98 LIMITED
Am I in the wrong?
I ordered about $700.00 in parts from performance center.com and the sales guy scott said that I would hav emy product by wed which was about 4 days from the day I ordered.
I was like ok but I have to have it all by that friday at the latest no matter what or I cant order. He says sure no problem.
So... I order ( BIG MISTAKE IN MY OPINION)
Thursday rolls around and I call scott (the now rude sales guy from performacecenter.com) I tell him it did not come on wed and remember my deadline he says and I qoute! "I guarantee it will be there FRIDAY (in the morning by fedex)" I say are you sure 100% he says "YES" -
I proceed with my plans which consisted a day off from the office and setting my car lift up for a day of "shop" -
Friday (which is today) is here and no products so I call to ask the tracking info - SCOTT then says oh it will still be here today and he said he would call to check on the order from the "warehouse" he calls me back 2 hours later! ANd says bad news.... the order must have been put in late or something its not shipping till tuesday! WHAT! It will be about 20 day on tuesday (about) from when I ordered! I tell him that is not what he said and get in to an immature dialog with this guy SCOTT - he tells me that I (me) teh consumer has no recourse or control over the order. ANd if I try to cancel my oredr there is a 20% restocking fee ( in this case $140.00) for their mistake. I tell him I will just cancel my credut card payment and ship the merachandise back and he says I wont except it so "your screwed"..
At this point I am outraged! It sounded like someone then grabbed the phone from him and they did - & then ERIC is on the phone ( the sales manager) - he started out being a little nicer but soon started the "I am in control of you the consumer"
I ask him what kind of business are they running over there and ask him with warning that the following question was not real or should not be taken as a threat - (I say this to him) I say: would you be more willing to help me if 10,000 people called you and said that you should help me out better - He then says I am not helping you with nothing and he says maybe if I am lucky I will get my money back in a few weeks and he is canceling my order.
They were really rude, controling and insulting (in my opinion)
What would you guys to satisfy something like this happening to you? SHoudl I have someone call there for me like 10,000 people?
-----
the message above is my personal opinion and has no profanity or violent threats to anyone. This is my view and my view alone and this website has nothing to do with my posts - you can email me you thoughts any time modswap@hotmail.com
Thanks for letting me vent :fire:
I ordered about $700.00 in parts from performance center.com and the sales guy scott said that I would hav emy product by wed which was about 4 days from the day I ordered.
I was like ok but I have to have it all by that friday at the latest no matter what or I cant order. He says sure no problem.
So... I order ( BIG MISTAKE IN MY OPINION)
Thursday rolls around and I call scott (the now rude sales guy from performacecenter.com) I tell him it did not come on wed and remember my deadline he says and I qoute! "I guarantee it will be there FRIDAY (in the morning by fedex)" I say are you sure 100% he says "YES" -
I proceed with my plans which consisted a day off from the office and setting my car lift up for a day of "shop" -
Friday (which is today) is here and no products so I call to ask the tracking info - SCOTT then says oh it will still be here today and he said he would call to check on the order from the "warehouse" he calls me back 2 hours later! ANd says bad news.... the order must have been put in late or something its not shipping till tuesday! WHAT! It will be about 20 day on tuesday (about) from when I ordered! I tell him that is not what he said and get in to an immature dialog with this guy SCOTT - he tells me that I (me) teh consumer has no recourse or control over the order. ANd if I try to cancel my oredr there is a 20% restocking fee ( in this case $140.00) for their mistake. I tell him I will just cancel my credut card payment and ship the merachandise back and he says I wont except it so "your screwed"..
At this point I am outraged! It sounded like someone then grabbed the phone from him and they did - & then ERIC is on the phone ( the sales manager) - he started out being a little nicer but soon started the "I am in control of you the consumer"
I ask him what kind of business are they running over there and ask him with warning that the following question was not real or should not be taken as a threat - (I say this to him) I say: would you be more willing to help me if 10,000 people called you and said that you should help me out better - He then says I am not helping you with nothing and he says maybe if I am lucky I will get my money back in a few weeks and he is canceling my order.
They were really rude, controling and insulting (in my opinion)
What would you guys to satisfy something like this happening to you? SHoudl I have someone call there for me like 10,000 people?
-----
the message above is my personal opinion and has no profanity or violent threats to anyone. This is my view and my view alone and this website has nothing to do with my posts - you can email me you thoughts any time modswap@hotmail.com
Thanks for letting me vent :fire: