AMMO_HOOAH
Well-Known Member
- Joined
- December 16, 2005
- Messages
- 835
- Reaction score
- 1
- City, State
- Spokane, Wa
- Year, Model & Trim Level
- 1996 Ex V8, AWD XLT
These people are completely ridiculous! I ordered the Superlift kit for my truck on the 15th, they told me they would have a tracking number for me in a couple of days. I call back three days later, they tell me that the order wasn't placed right and didn't get put through, but she would fix it and have a number for me the next day. Two more days later I call back they say it shipped, but can't get a tracking number yet because it's FEDEX ground national or whatever that I should call back in a couple of days. I call back the next day this lady seems to actually give a damn. She calls Superlift and it hasn't even shipped yet that the shocks are on back order, but will be in Friday (27 Apr). I call Monday (30 Apr) get some jack hole that can't even look up my order and tells me to just keep calling until I get their main office. I finally get someones personal extension, and they again "seem" to care. He calls Superlift they say shocks are in should ship that afternoon or Tuesday. I call today, Wednesday (2 May) to get my tracking number AGAIN. I get the retard that can't look up my order. I can't even get through to the extension I used previously, but find a route around and get someone. He again has to call Superlift, and he now says something else is on back order. I tell him that I want a full refund, and that this is ridiculous. He says fine that he has to give the ticket to purchasing, they have to contact Superlift, once they get confirmation then it'll be refunded. I ask him if I can call them directly (purchasing) and have the refund done while I'm on the phone. He says no I can't. I tell him this is stupid, and I'm sick of waiting on this. He has the audacity to tell me ver batum: Well I don't care. I took me a moment to not yell at him and tell him I want speak to his supervisor he again turns around and says "YOU GOT IT!" AAAAAARRRRRRRGGGGGGG Some guy gets on I tell him the same damn thing he says "I'm sorry we can't do it on the phone it has to be a hard copy faxed back to them" I'm fine with that, but why the hell didn't the first guy just say that instead of being a *****! He said it'll take a couple of days to see it back in my account, but it'll be a full refund. I tell you if I don't see this by Friday I'm going off on anyone that answers the damn phone there along with filing a BBB complaint. [/rant]